Your order will ship, usually the same day, as long as all items are in stock and you place your order before 2pm EST. If there is an issue, we will contact you via email and let you know. In the event an item is out of stock, we will always ask if you if you want a substitute. Shipping options, including in-store-pickup, will be displayed during checkout. We do not process returns.Free shipping on orders over $100, but some items are excluded. Item description states "This product does not qualify for flat rate shipping."